Lv44's Privacy Policy — How safe is your information with us

1 What information do we collect?

Lv44 only collects the information genuinely needed to deliver the best possible service. Whether you are registering, making a deposit, or contacting support, only relevant data is collected at each step. A breakdown by data type is provided below.

2 How is your information used?

Lv44 always has a clear and legitimate reason for using your data. Enhancing your experience, ensuring security, and meeting legal obligations — these are our three core purposes. Full details are provided below.

• Account management: Your information is used to manage registration, login, password resets, and account settings.
• Payment processing: Transaction data is used to accurately and efficiently process deposit and withdrawal requests.
• Identity verification: Your ID information is used during the KYC process to confirm your identity and prevent fraud.
• Security monitoring: Technical data is used to detect unusual logins, suspicious transactions, and hacking attempts.
• Service improvement: Gaming data is analyzed to personalize your experience and develop new features.
• Legal compliance: Necessary data is retained to comply with regulatory requirements and assist in legal investigations.
• Support services: Your contact information is used to resolve issues quickly and to keep a record of your support history.
• Promotional communications: Bonus and promotional information is sent via SMS or email only with your consent.

3 How long is data retained and how is it kept secure?

Lv44 retains your data only for as long as necessary to provide our services or to meet legal obligations. Certain information may be kept for a defined period after account closure due to international financial regulations — but it remains protected under the highest security standards.

Lv44's server infrastructure operates in ISO 27001-certified data centers. Strong encryption is applied both at rest and in transit. Regular security audits and penetration testing are conducted.

• Active account data: retained for the full duration the account remains active.
• Transaction records: minimum 5 years, as required by law.
• KYC documents: up to 7 years after account closure.
• Support contact history: 2 years.
• Cookie and browsing data: up to 1 year.

4 Is data shared with third parties?

Lv44 never sells or rents your personal data. However, limited information may be shared with trusted partners to operate our services. Every partner is bound by strict data protection agreements and may only use the data for their designated purpose.

• Payment providers (Mobile Banking, Nagad, Rocket): Only the data strictly necessary for transaction verification and processing.
• Game providers: Minimal account information needed to manage the game session.
• Identity verification providers: ID information for the KYC process, subject to strict confidentiality agreements.
• Law enforcement: Only specific data, where required by court order or legal obligation.
• Anti-fraud system: Transaction patterns are analyzed to detect and prevent fraud.

5 Cookie Policy — How does lv44 use cookies?

Cookies are small text files that lv44 stores in your browser. They help make your experience smoother and more personalized. lv44 uses three types of cookies — essential, functional, and analytical.

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some core site features to stop working.

6 Your Rights Over Your Data

Lv44 believes you should have full control over your personal data. Under international data protection laws, you have the rights listed below. To exercise any of these rights, contact our support team — we typically respond within 72 hours.

7 Contact & Complaints

For any privacy-related questions, complaints, or requests to exercise your rights, please reach out through the channels below. Our dedicated Privacy Team will respond within 72 hours.